Communication Preferences

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A friend asks,

Do you know any good resources (web sites, in particular) that talk about effective (and appropriate) email writing?

I found a video called Why Email Starts Fights via Unclutterer, one of my favorite websites. I’m not sure it meets his needs, but I like it.

I prefer email over the phone, and I prefer Twitter over email, but I really prefer that you read my mind.

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