I am not talking about complex severance agreements or pension benefit information. I’m talking about payroll forms. Information on how to change your address on the intranet. Lists of site holidays.
Who writes this garbage? Human Resources is staffed with people who have liberal arts degrees. It makes no sense.
Try this exercise: Put your best document through the Up-Goer Five website. Can you explain complex employment information using common words?
If not, you might want to try harder. For better or worse, your employees don’t understand what you want and need them to do.