Defining HR Excellence

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lich-blogHow do you know if you are doing a good job in HR?

  • HR consultants will say — you are doing a good job in HR if your company is profitable, your revenues are growing and your human capital costs are contained.
  • Traditional HR folks will say — you know you’re doing your job in HR if employee engagement is strong and people feel valued and respected. Turnover is low.
  • Employment lawyers will say — risk is contained and everyone is in compliance.

What’s the measure of success for HR? Is there a standard? Does it differ from organization to organization?

More importantly, how do you define excellence? And how do you get your constituencies (clients, executives, employees, etc.) to want more?

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